Our goal is to deliver your order as quickly as possible and is usually shipped within 24 hours of receiving your order. Depending on shipping destination, standard shipping can take anywhere from 3 to 5 business days. 

Once your order is processed and shipped, you will receive an email with your order's tracking number. Depending on the courier, please visit their website and enter the tracking number.

All orders will be shipped from our logistics warehouse located in City of Industry, California.

We can ship to any country outside of USA, but please note that you'll be responsible for any applicable import duty, VAT, or other related custom charges as mandated by your country.

Once the package is processed through your country's Customs Clearance, your local carrier will contact you to make the delivery.

Please note that if a customer rejects a package or failed to pay for the import duties, VAT and other related custom charges, the package will not be delivered and may be abandoned by the carrier. Azio does NOT hold any responsibility of the package and refund of the order will NOT be available.

AZIO offers up to two (2) years warranty depending on the product. Warranty begins from the purchase date on the sales receipt / invoice / proof of purchase.

Please see the list below for warranty of corresponding AZIO products :

2 Years : Mechanical keyboard
1 Year : Non-mechanical keyboard / USB and Bluetooth mouse / Headset
30 Days : Accessories including Palm Rest / Mouse Pad / Mouse Cover / Keycaps
Non-refundable : Gift cards / Leather Cream and Applicator

For more information visit this link : Warranty Policy

You have 30 days from the day you placed the order to decide (14 days for Accessories). If you are not completely satisfied with your purchase, you can return it within 30 calendar days for a FULL refund. Shipping costs and import taxes are non-refundable. 

Azio 30-day Satisfaction Guarantee Policy only applies to orders that were placed directly from our website on www.aziocorp.com.

For more information on our policies : Warranty & Return

Our warranty covers manufacturing or workmanship defects but does not cover damages that may have resulted from normal wear and tear, misuse, abuse, or modification of the product. 

For product(s) purchased directly from www.aziocorp.com, the following information is required:

Azio Order Number
Name and Address on the Order
Product Model and Serial Numbers

Please fill out a claim using this link : Support Request or contact us via email at orders@aziocorp.com.